Refund policy

Refunds

Here at The Faraday Collective, we ask you to please choose your items carefully, as we do not offer free returns for a change of mind or if you order the wrong size. If we agree to accept a return or exchange for these reasons, you will be responsible for covering all return shipping costs and ensuring the product is sent back in its original, unused condition. Due to the timely manner of retesting and inspecting faraday pouches, once recieved, please allow 2-3 business days for the approval of the return. Please check sizes of each pouch before purchase.

We do our best to inspect each pouch as it ships. We know our product is awesome and works, but we offer a 14-day return policy if you find your product does not function(block) as it should. Please ensure your item is inserted in the back pocket where the protective shielding mesh is used.
To be eligible for the above return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase. 
To start a return, you can contact us at thefaradaycollective@gmail.com. Please note that returns will need to be sent to the following address: 5/3-5 Scoresby Road, Bayswater Victoria 3153. 
For faulty pouches, when your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at thefaradaycollective@gmail.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can fix the issue and make it right.

Change of Mind
We get it, these things can happen. At The Faraday Collective we accept change-of-mind returns within 7 days of your order being delivered. Items must be unused, in their original condition and packaging. Return shipping costs are the responsibility of the customer.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale and clearance items or gift cards.

Exchanges
If you wish to exchange your product, for example wanting to exchange the smaller pouch for the larger pouch, please reach out via email so we can coordinate this for you. All shipping costs will be incurred by the customer.